Shipping policy
Shipping Policy
Effective date: September 14, 2026
Thank you for purchasing artwork from JMAN STUDIOS LLC. Every order is carefully inspectedly inspectedcfully prepared and packaged to protect it during shipment.
Order Processing
Orders are generally prepared for shipment within 3–5 business days** after payment is confirmed. Business days do not include weekends or holidays.
Framed prints and orders containing multiple items may require additional preparation time. If a significant delay occurs, we will contact the customer using the information provided with the order.
Shipping Rates
Available shipping methods, costs, and estimated delivery times are calculated and displayed during checkout based on the destination, package dimensions, and shipping weight.
Shipping charges are separate from the product price unless a listing or promotion specifically states that shipping is included.
Packaging
Unframed prints are placed in a protective sleeve and shipped flat inside a rigid mailer with sturdy backing for protection.
Framed prints are wrapped and protected inside a corrugated shipping box. Original paintings are packaged with protective materials, corner protection, and a sturdy shipping box appropriate for the artwork’s size.
Certificates of Authenticity are included as stated in the applicable product listing.
Tracking
Tracking information will be provided when available after the order ships. Please allow time for the carrier to scan and activate the tracking number.
Delivery Estimates
Delivery dates displayed during checkout are estimates, not guarantees. JMAN STUDIOS LLC is not responsible for carrier delays caused by weather, service interruptions, high shipping volume, natural disasters, or other circumstances outside our reasonable control.
Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout. Please review the address carefully before submitting an order.
If you discover an error, contact JMAN STUDIOS LLC immediately. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Customers may be responsible for additional shipping charges when an order is returned because of an incorrect, incomplete, or undeliverable address.
Damaged Orders
If an order arrives damaged, contact JMAN STUDIOS LLC within 48 hours of delivery through the website contact form.
Please include:
Your name and order number
Photographs of the damaged artwork
Photographs of the interior and exterior packaging
A clear photograph of the shipping label
A description of the damage
Keep the artwork and all original packaging until the claim has been resolved. This documentation may be required to file a claim with the shipping carrier.
After reviewing the claim, we will determine whether a replacement, repair, or refund is appropriate. Because original paintings are one of a kind, an identical replacement may not be possible.
Missing Packages
If tracking has not updated or a package appears delayed, contact us so we can help investigate with the carrier.
If tracking shows that an order was delivered but you cannot locate it, check around the delivery location and contact household members, neighbors, and the shipping carrier. JMAN STUDIOS LLC will assist with available carrier information but cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address supplied with the order.
International Shipping
International shipping is available only to destinations shown during checkout. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
International shipments may experience customs delays. JMAN STUDIOS LLC cannot guarantee international delivery dates or control customs-processing times.
Contact
For shipping questions, contact JMAN STUDIOS LLC through the contact form on our website.